Shipping policy
Shipping Policy
Thank you for shopping with PrttyGrlLuxury! We are committed to providing quality products and timely delivery for all of our customers.
Processing Times
All orders require 1–3 business days for processing before shipment. Processing times may vary during holidays, sales, promotions, or periods of high order volume.
Shipping Times
In-Stock (On-Hand) Items
- Processing Time: 1–3 business days
- Shipping Time: 2–4 business days
Pre-Order Items
- Processing & Fulfillment Time: 7–10 business days
- Once fulfilled, your order will be shipped and tracking information will be provided.
Please note that if your order contains both in-stock and pre-order items, the order may be held until all items are available for shipment.
Shipping Carriers
Orders are shipped through USPS or FedEx. Carrier selection is determined based on the shipping destination and service availability.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your package’s delivery status.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is entered correctly at checkout. PrttyGrl Luxury is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, Prtty Grl Lux is not responsible for shipping delays, lost packages, or stolen deliveries. Customers should contact the carrier directly for assistance with delivery-related issues.
Contact Us
If you have any questions or concerns regarding your order, please contact us at:
info@prttygrllux.com
We appreciate your support and thank you for choosing PGL!